Contact

Write to support@keshtut.com. It is the only support channel, and a person answers it.

Response time

We reply within two working days. If the question is about a payout, the reply either confirms it was sent or states the reason it was not — no holding messages.

If an order was not credited

So we can check, the email needs:

• the email address of your account;
• the cashback link you used;
• the AliExpress order number and purchase date;
• the order total.

Without the order number nothing can be checked: that is how an order is found in the affiliate report. Look at FAQ first — most cases are covered there.

Complaints

If you believe a cashback or payout decision is wrong, write to support@keshtut.com with "complaint" in the subject. We re-check the AliExpress report and answer in writing with a specific reason.